FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

I can't find my phone brand?

Go to the menu and choose your phone brand, select the desired case and choose your phone in the drop-down menu "for which phone?"

=> If you still can't find your phone model, send us a message, we will do our best to find a solution for you.

What are the shipping times for your products?

We take 2-4 days to process your order then 1 week to deliver it to you.

I still have not received my order ?
Please wait a little longer. If the delivery time exceeds 2 weeks, we will refund your order.

The item received does not correspond to my order?
Send us a message, and together we will quickly find a solution for you.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@ lileowax.com and we will send you a similar replacement item as quickly as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@ lileowax.com

Where do we ship your product from?

Our offices are located in Biganos , France . Our international warehouse is located in China.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link.

What colors are available for the phone case?

The phone case is available in several colors available on the store.

What material is used for this phone case?

The phone case is made of high quality silicone. This material is soft to the touch, provides excellent grip and effectively protects your phone from drops and scratches.

Does the phone case provide full protection?

Yes, absolutely. The phone case is designed to provide full protection for your phone. The frame of the case is 1mm higher than the screen, the camera is fully covered, and the bottom of the case is also fully covered to protect your phone from scratches.

How can I get after-sales support if I have problems with my phone case?

We are here to help you. If you encounter any problems with your phone case or have any questions, please do not hesitate to contact us by email. Our after-sales service team is available to respond to you within 24 hours and offer you a replacement or refund if necessary.

Is the phone case non-slip?

Absolutely! The phone case is made of super soft silicone that provides excellent grip. You don't have to worry about your phone slipping out of your hand. Enjoy a secure and comfortable fit thanks to its unique design and high-quality material.

Can I return the phone case if I'm not satisfied?

Yes, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it to us for a full refund. Please see our returns policy for more information on return conditions and times.

How long does it take to receive my order?

We understand that you want to receive your order as quickly as possible. We aim to process all orders within 24 hours of confirmation. Regarding delivery times, please refer to the specific information provided when finalizing your order.

Is there a warranty on the phone case?

Yes, we offer warranty on the phone case. If there is any manufacturing defect or quality problem, please contact us within 30 days of purchase to arrange a replacement or refund.

Is this phone case suitable for long time users?

Absolutely! The phone case is designed to be durable and durable. Its high-quality silicone is specially selected to resist daily wear and tear. You can use this phone case with confidence whether it is occasional or heavy use.

For any other questions , please contact customer service via the contact form.